Cancellation Policy
We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule. Changes made within 24 hours may incur a 50% service fee.
For appointments exceeding 60 minutes, cancellations may not be accepted, and a 50% fee may apply, depending on the notice given.
To confirm your appointment, we require a valid card on file or a 50% deposit if you prefer not to use a card.
Deposits and service fees are non-refundable and non-transferable, as they hold your reserved time.
Consultations are complimentary, but no-shows will be subject to a $25 fee to cover the reserved time.
We offer a 15-minute grace period. If you arrive later, you risk being marked as a no-show.
These policies help us respect everyone’s time. Thank you for your understanding—we will always do our best to accommodate you whenever possible, and we encourage you to pre-book your next visit!
Sincerely, The Brow House Team
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SMS Privacy Policy
The Brow House ("we," "our," or "us") is committed to protecting your privacy. This SMS Marketing Privacy Policy outlines how we collect, use, and protect your personal information when you opt into our SMS marketing program. By subscribing to our SMS program, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
When you subscribe to our SMS marketing program, we may collect the following personal information:
Phone Number: To send you SMS messages.
Other Personal Information: If you provide it, such as your name or other contact details, to help tailor the messages we send you.
2. SMS Marketing Program
By providing your phone number and subscribing to our SMS marketing program, you consent to receive SMS messages from The Brow House. These messages may include appointment reminders, promotions, service updates, and other relevant information.
Consent: By opting in to receive SMS messages, you are consenting to receive messages from The Brow House. Your consent is not a condition of purchasing any goods or services from us.
No Sharing with Third Parties: We will not share your phone number or personal information with third parties for marketing purposes.
Message Frequency: The frequency of messages may vary. You may receive recurring messages, such as reminders or updates, on a regular or occasional basis (e.g., weekly, monthly, or as needed).
Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying with the word "STOP" or another specified opt-out keyword. After you opt-out, you will no longer receive further marketing messages.
Help Instructions: If you need assistance or more information regarding the SMS service, you can reply with the word "HELP" to receive help instructions.
Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.
3. How We Protect Your Information
We implement reasonable safeguards to protect your personal information and phone number. However, please be aware that no method of electronic transmission or storage is completely secure.
4. Changes to This Privacy Policy
We may update this SMS Marketing Privacy Policy from time to time. Any updates will be posted on this page with an updated "Last Updated" date.
5. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Contact Us
If you have any questions or concerns about this SMS Marketing Privacy Policy or our data practices, please contact us at:
The Brow House
2374 Mountain Ave, Scotch Plains 07076
thebrowhousenj@gmail.com
908-875-6241
